KreeChat
Automated ticket management platform
For inquiries coming through WhatsApp and Telegram
- Multi-Channel Support in one platform
- Automated ticket assignment
- Real-Time Notifications
- Manage all customer inquiries from various chat platforms in one centralized platform.
- Enhance your customer satisfaction with timely and efficient support.
- Ensure no customer inquiry sent through WhatsApp and Telegram is ever missed.
Make your service more efficient!
- If you’re struggling to manage and track all customer inquiries from different platforms
- If improving the process demands more time and efforts than you can afford
- If you want your customers to feel satisfied at every stage of their journey
Kreechat: Multi-Channel Support through Integration with:
- WhatsApp: Empower your customers to send tickets, inquire about services, and receive real-time updates—all directly through WhatsApp.
- Telegram: Harness the power of Telegram to deliver the same easy-to-use functionality, enabling effortless interaction with your business via Telegram bots.
Automated Ticket Management for Effortless Support
- Ticket Creation: Automatically generate tickets from client messages received via WhatsApp or Telegram, ensuring nothing gets missed.
- Real-Time Notifications: Keep your customers informed with real-time updates about ticket statuses, responses, and important changes. Notifications are seamlessly managed through Kreechat.
- Categorization and Prioritization: Streamline the resolution process with options for categorizing and prioritizing tickets.
User-Friendly Interface
Dashboard: A comprehensive dashboard to monitor all incoming tickets from WhatsApp and Telegram, track their status, and manage responses efficiently.
Chat History: Maintain a detailed chat history for each ticket, providing context and reference for customer interactions.
Customizable Chat Widgets: Personalize the chat experience to align with your brand’s look and feel, ensuring a cohesive user journey.
How does it work?
The main feature of Kreechat is the ticketing system. It gives operators the ability to respond to customers that have opened a support ticket through any of the supported platforms.
RECEIVING TICKETS
A support ticket is opened any time the company is messaged through a supported platform.
ACCEPTING TICKETS
A ticket can be accepted by clicking on the Accept button.
When a ticket has been accepted the chat window will become available.
REASSIGNING TICKETS
An accepted ticket can be reassigned to a different agent when necessary.
MESSAGES AND MESSAGING SYSTEM
The assigned ticket agent can send to and receive messages from the customer.
RESPONSE BUBBLES
Response bubbles are a core Kreechat functionality that lets the support agent send predefined responses to customers.
ATTACHING FILES
Files can be sent through Kreechat to the customer.
CLOSING TICKETS
After a ticket has reached a conclusion, it can be closed.
CUSTOMER RATING
After a ticket has been closed the customer can leave a rating.
VOICE MESSAGE
Both customer and agent can send voice messages.
Customer Reviews
Since we manage a very large client base, and a significant portion of inquiries come through WhatsApp, Kreechat was a necessity for us. Now, no messages or inquiries are missed. Clients immediately receive an automated notification from the system confirming that their inquiry has been received. All inquiries are systematically organized, making it easy to distribute them as tasks within the team. I would recommend this program to any company with a large client base where technical support is an essential part of customer service.
At our support center we have been using Kreechat for a short time. Previously, we used to miss messages and inquiries from different chat platforms. We had to handle and archive them separately, as well as manually assign them to team members. Now, this problem has been resolved, and the quality of service has significantly improved. I also heard that Viber will soon be added to the chat platforms supported by the program, which will be a great addition.
I am responsible for after-sales customer service. With Kreechat, it’s very easy to organize customer service in a timely manner, without delays or missed inquiries. Since we’re also engaged in other activities and receive a significant number of inquiries through chat platforms, the after-sales service process now really doesn’t take much time for me and my colleagues. Clients immediately receive automated notifications, which saves us time and ensures high-quality service for the clients.