KreeChat
Automated Ticket Management Platform
For inquiries via WhatsApp, Telegram, Messenger and Viber
✓ Multi-Channel Support in one Platform
✓ Automated Ticket Assignment
✓ Real-Time Notifications
▫️ Does your business involve a lot of customer interactions?
▫️ Do you waste time managing messages across different platforms?
▫️ Do you want to ensure every message is followed up and properly answered?
With Kreechat you have one Centralized Platform
✓ Manage all customer inquiries from various chat platforms in one centralized platform.
✓ Enhance your customer satisfaction with timely and efficient support.
✓ Ensure no customer inquiry sent through any of the chat apps is ever missed.
Multi-Channel Support through Integration with:
WhatsApp, Telegram, Messenger and Viber
▫️ Just place chat buttons on your online platforms and let your customers reach out to you through their preferred messaging apps.
▫️With Kreechat, all messages land in a single, unified inbox, making it easy for your customer support team to manage communication efficiently and never miss an inquiry.
Automated Ticket Management Platform for Effortless Support
✓ Ticket Creation: Automatically generate tickets from client messages received via WhatsApp, Telegram, Viber and Messenger, ensuring nothing gets missed.
✓ Real-Time Notifications: Keep your customers informed with real-time updates about ticket statuses, responses, and important changes. Notifications are seamlessly managed through Kreechat.
✓ Categorization and Prioritization: Streamline the resolution process with options for categorizing and prioritizing tickets.
How does Kreechat work?
The main feature of Kreechat is the ticketing system. It gives operators the ability to respond to customers that have sent requests through any of the supported platforms.
RECEIVING TICKETS
A support ticket is opened automatically any time the company is messaged through a supported platform.
ACCEPTING TICKETS
A ticket can be accepted by clicking on the Accept button.
Once a ticket is accepted, the chat window becomes available.
REASSIGNING TICKETS
An accepted ticket can be reassigned to a different agent when necessary.
MESSAGES AND MESSAGING SYSTEM
The assigned ticket agent can send to and receive messages from the customer.
RESPONSE BUBBLES
Response bubbles are a core Kreechat functionality that allows the support agent to send predefined responses to customers.
ATTACHING AND SENDING FILES
Files can be sent through Kreechat by both – support agent and customer.
CLOSING TICKETS
After resolving the issue, the support agent can close the ticket.
CUSTOMER RATING
After a ticket has been closed the customer can leave a rating.
VOICE MESSAGE
If prefer, the customer can send their requests as voice messages, generated in the chat platforms.
Kreechat main functionalities DEMO
- Accepting a ticket
- Using predefined phrases – Bubbles
- Sending a file
- Closing a ticket
- Accepting a ticket
- Chat conversation with a client
- Closing a ticket
- Accepting a ticket
- Chat conversation with a client
- Without closing a ticket
- Simultaneous display of support agent and customer chat windows
User-Friendly Interface
Enhance customer engagement by connecting with your audience through their favorite communication channels.
✓ Dashboard: A comprehensive dashboard to monitor all incoming tickets from WhatsApp, Telegram, Viber and Messenger, track their status, and manage responses efficiently.
✓ Chat History: Maintain a detailed chat history for each ticket, providing context and reference for customer interactions.
✓ Customizable Chat Widgets: Personalize the chat experience to align with your brand’s look and feel, ensuring a cohesive user journey.
